Warranty

Warranty and defect correction

Agreed functional scope

The agreed functional scope is determined by the product description valid at the time of purchase, the individual quotation, the order confirmation and any other expressly confirmed service description.

The plugin is supplied for the Minecraft, Java, server and dependency versions expressly stated there. Compatibility with versions that are not listed or are released later is owed only where expressly agreed or required by mandatory statutory update obligations.

Screenshots, videos, sample configurations and other examples are illustrative unless they expressly promise a specific function.

Statutory warranty

Statutory warranty rights apply, including the applicable provisions of the Austrian Civil Code (ABGB) and, for consumer contracts concerning digital services, the Austrian Consumer Warranty Act (VGG).

Claims relating to bugs, malfunctions or departures from the agreed functional scope are not excluded as a class. Mandatory statutory warranty, consumer-protection and update claims remain unaffected.

Customers should report a defect by email to shop@pluginsmc.com or through the agreed support channel and provide:

• a comprehensible description of the defect;
• the Minecraft, Java and server-software versions used;
• the plugin version and the versions of affected dependencies; and
• where reasonably possible, suitable server logs and steps to reproduce the problem.

This information helps with diagnosis but is not a prerequisite for mandatory statutory claims.

Defect correction for custom plugins

Defects within the originally agreed written functional scope of a custom plugin will be corrected without additional charge if the defect is reproducible in the agreed Minecraft, Java, server and plugin versions and existed when the plugin was delivered.

The following do not constitute free defect correction in particular:

• new functions or extensions;
• subsequent change requests;
• updates for new Minecraft, Java, server, proxy or third-party versions;
• adaptations required by changed APIs or third-party plugins;
• problems caused by incorrect configuration or unsupported software versions;
• general consulting, installation or setup work; and
• defects caused by changes made by the customer or another developer.

If the source code has been changed by the customer or by a third party not instructed by PluginsMC, free defect correction relates only to the last unchanged version supplied by PluginsMC. Mandatory statutory warranty rights remain unaffected.

PluginsMC does not promise free defect correction on a blanket, unlimited or “lifetime” basis.

Updates and new versions

For shop plugins, update availability is governed by the product description and the specific licence. Where updates are included while a licence is active, published updates are available without additional payment. This does not guarantee that any particular update or new function will be developed.

Updates of a custom plugin for new Minecraft, Java, Paper, Spigot, proxy or third-party versions are included only if expressly stated in the individual quotation. Otherwise, they are paid additional services.

Further details are set out in the GTC, in particular the sections on custom plugins, defect correction, updates and support.